Privacy Policy
Last Updated: December 18, 2025
WhizHost ("Brand", "Service", "we", "us", or "our") is a trading name and service operated by Imre Limited ("Company"), a limited liability company registered in Hong Kong. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. DATA CONTROLLER
The data controller responsible for your personal information is:
- Company: Imre Limited
- Jurisdiction: Hong Kong
- Contact: [email protected]
2. INFORMATION WE COLLECT
2.1. Information You Provide Directly
| Data Type | When Collected | Purpose |
|---|---|---|
| Name | Contact form | Respond to your inquiry |
| Email Address | Contact form, Checkout, Billing portal | Communication, Account management, Transactional emails |
| Phone Number | Checkout | Account verification, Support communication |
| Plan Selection | Checkout | Service provisioning |
| Domain Information | Post-checkout setup | Migration assistance, Service configuration |
| Message Content | Contact form | Respond to your inquiry |
2.2. Information Collected Automatically
| Data Type | Purpose | Retention |
|---|---|---|
| IP Address | Rate limiting, Security, Abuse prevention | Temporary (session-based) |
| Browser Type & Device | Analytics, Service optimization | Anonymized/aggregated |
| Pages Visited | Analytics, Service improvement | Anonymized/aggregated |
| Language Preference | Localization | Session/preference storage |
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Service Delivery: Process purchases, provision hosting services, manage your account
- Communication: Respond to inquiries, send transactional emails (purchase confirmations, billing notifications)
- Security: Prevent fraud, abuse, and unauthorized access through rate limiting and monitoring
- Analytics: Understand how visitors use our website to improve our services
- Marketing: With your consent, send promotional communications (you can opt out at any time)
4. COOKIES AND LOCAL STORAGE
4.1. Cookies We Use
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
contact_submitted | HttpOnly, Secure | Prevent contact form spam | 24 hours |
4.2. Local Storage
We use browser local storage for the following purposes:
| Storage Key | Purpose | Duration |
|---|---|---|
checkout-contact-info | Pre-fill checkout form for convenience | 30 days |
domain-setup-{sessionId} | Resume incomplete domain setup | 30 days |
contact_submitted | Contact form submission throttling | 24 hours |
4.3. Analytics Cookies
We use the following third-party analytics services, which may set their own cookies:
- Google Analytics: Website traffic analysis, visitor behavior, traffic sources
- Meta Pixel (Facebook): Advertising effectiveness, conversion tracking, remarketing
- Microsoft Clarity: Session recordings, heatmaps, user behavior analysis
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
5. THIRD-PARTY SERVICE PROVIDERS
We share your personal information with the following third-party service providers who process data on our behalf:
5.1. Payment Processing
- Stripe, Inc. (United States)
- Data shared: Email, phone number, billing address, payment information
- Purpose: Process payments, manage subscriptions, prevent fraud
- Privacy Policy: https://stripe.com/privacy
5.2. Email Services
- Amazon Web Services (AWS SES) (United States)
- Data shared: Email address, name
- Purpose: Send transactional emails (purchase confirmations, billing notifications)
- Privacy Policy: https://aws.amazon.com/privacy/
5.3. Analytics Services
- Google Analytics (United States) - Website analytics
- Meta Platforms, Inc. (United States) - Advertising analytics
- Microsoft Clarity (United States) - User behavior analytics
6. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States, where our third-party service providers (Stripe, AWS, Google, Meta, Microsoft) operate.
These transfers are necessary to provide our services. We ensure appropriate safeguards are in place through our service providers' data protection commitments and standard contractual clauses where applicable.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Account information (email, phone) | Duration of your service + 7 years for legal/tax purposes |
| Contact form submissions | Until inquiry is resolved, then deleted |
| Transaction records | 7 years (legal/tax requirements) |
| Analytics data | Anonymized/aggregated, retained indefinitely |
| Temporary data (IP for rate limiting) | Session-based, automatically purged |
8. YOUR RIGHTS
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
- Complaint: Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at: [email protected]
We will respond to your request within 30 days.
9. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure payment processing through PCI-compliant providers
- Access controls and authentication
- Regular security monitoring
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending an email notification for material changes (if you have an account)
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website: Use our contact form at whizhost.com